“during incidents, many responders would concurrently send off their own agents. That had a cost: tokens, yes, but more importantly the responders’ attention.”
Quote · paxos.com
From “Hoplites at work: from forgotten tickets to fixing live issues”, found 2026-10-14.
Duplicate work from humans dispatching agents in parallel. The fix was one agent per incident, in the Slack thread, triggered by a single @triage tag.